Remote Biotech Call Center Specialist

Ashfield Healthcare; United States; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Company holidays

Career development

Job summary

Inizio Engage is seeking a dedicated professional to represent a leading biotechnology client. The role involves handling inbound/outbound calls with consumers and providers, coaching a team of Healthcare Communicators, and maintaining program quality and privacy standards.

The position emphasizes excellent service, strong communication, and the ability to manage multiple projects from a remote home office. Training and ongoing growth opportunities are provided.

Qualifications

• High School Diploma or equivalent work-related experience.
• Excellent verbal, written and listening communication skills.
• Stable, reliable, high-speed home internet required.
• Designated separate home office space that is quiet and distraction-free.

Responsibilities

• Maintain quality standards for client programs and follow scripts/guidelines.
• Demonstrate effective communication and tele-management.
• Explain medical terminology empathetically to callers as needed.
• Organize multiple projects and manage time efficiently.
• Follow company policies and SOPs; adapt to department needs.

Skills

Customer service

Telecommunication

Team coaching

Healthcare communications

Education

High School Diploma

Job description

Inizio Engage is seeking a dedicated professional to represent a leading biotechnology client. The role involves handling inbound/outbound calls with consumers and providers, coaching a team of Healthcare Communicators, and maintaining program quality and privacy standards.

The position emphasizes excellent service, strong communication, and the ability to manage multiple projects from a remote home office. Training and ongoing growth opportunities are provided.