Remote Bilingual Call Center Supervisor

Inizio Engage; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Employee discounts

Job summary

Inizio Engage seeks a bilingual Call Center Supervisor to lead a strategic program for a top biotechnology client from a United States remote location. You will manage the call floor, coach team members, and ensure service levels meet client goals.

You will collaborate with Business Development, oversee staffing and budgets, and provide SME guidance across units while driving customer satisfaction and compliance.

Qualifications

• Must be fluent in Spanish.
• Bachelor’s Degree in Health Science, Telecommunications, Marketing or related field or equivalent work related experience.
• Demonstrated analytical skills and sound decision making abilities.
• Experience in contracting and budget management with direct report oversight.
• Experience in inside sales call center environments and client-facing roles.
• Strong coaching and people development skills in a fast-paced setting.

Responsibilities

• Lead strategic efforts for program success across the call center operations.
• Collaborate with Business Development to design revenue-generating strategies.
• Communicate with senior client contacts on performance and initiatives.
• Direct project teams and coordinate with clients, call center staff and vendors.
• Oversee staffing, training plans and reporting templates to meet SLAs and quality targets.
• Provide counsel to clients and staff on contractual and regulatory matters.

Skills

Fluent in Spanish

Education

Bachelor’s Degree in Health Science, Telecommunications, Marketing or related field or equivalent work related experience

Job description

Inizio Engage seeks a bilingual Call Center Supervisor to lead a strategic program for a top biotechnology client from a United States remote location. You will manage the call floor, coach team members, and ensure service levels meet client goals.

You will collaborate with Business Development, oversee staffing and budgets, and provide SME guidance across units while driving customer satisfaction and compliance.