Remote Call Center Supervisor – Healthcare & Compliance

Inizio Engage; United States; Remoto; USD 42.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Disability and life insurance

Paid maternity and paternity leave

Company holidays

Recognition programs

Descrizione del lavoro

Inizio Engage is seeking a Call Center Supervisor to oversee a US-based remote call floor for a leading biotechnology client. You will supervise staff, set performance standards, coach for success, and conduct evaluations to ensure KPI attainment and compliant service.

The role offers competitive pay and comprehensive benefits, with opportunities for growth and collaboration across teams to improve quality and efficiency.

Competenze

• Current RN or Pharmacist license.
• Five years experience supervising within a Call Center.
• Experience in Team Lead or Supervisor role or equivalent.
• General understanding of call management systems such as CentreVuSupervisor.
• Adept at Word, Excel, PowerPoint, Outlook and Avaya CMS.

Mansioni

• Supervise call center staff, including active performance management.
• Provide day-to-day supervision of the communicators and implement performance standards.
• Coach team members for success and support individual development.
• Conduct performance evaluations for designated staff members.
• Conduct new hire interviewing and training.
• Address performance issues and disciplinary actions per policy.
• Monitor staffing levels and deliver program trainings.
• Ensure service levels and client KPI achievement.
• Safeguard patient privacy per HIPAA guidelines.

Conoscenze

Customer service

Team leadership

Coaching

Training staff

Formazione

RN license

Pharmacist license

Strumenti

CentreVuSupervisor

Avaya CMS

Word

Excel

PowerPoint

Outlook

Descrizione del lavoro

Inizio Engage is seeking a Call Center Supervisor to oversee a US-based remote call floor for a leading biotechnology client. You will supervise staff, set performance standards, coach for success, and conduct evaluations to ensure KPI attainment and compliant service.

The role offers competitive pay and comprehensive benefits, with opportunities for growth and collaboration across teams to improve quality and efficiency.