Remote Billing Statement Support Specialist

HRS Talent Solutions; Gilbert (AZ); Remote; USD 60,000 - 64,000; Full time

Benefits offered by this job

Full-time remote

Job summary

HRS Talent Solutions is seeking a Billing Statement Customer Service Assistant for a full-time remote role in the United States. You will help customers manage their statement delivery preferences, verify authorization, and record changes in the system.

This position emphasizes careful account administration and privacy, with procedures to handle paper vs online delivery and secure retrieval. Compensation ranges from $59,700 to $64,300 per year.

Qualifications

• Experience in customer service or office administration.
• Ability to verify customer identity and maintain privacy.

Responsibilities

• Read assigned statement delivery inquiries.
• Apply the required account verification steps.
• Check eligible delivery options in the online system.
• Update a preference only when authorized.
• Explain the effective date supplied by the system.
• Route billing disputes and access problems appropriately.
• Document the action and any pending follow-up.

Job description

HRS Talent Solutions is seeking a Billing Statement Customer Service Assistant for a full-time remote role in the United States. You will help customers manage their statement delivery preferences, verify authorization, and record changes in the system.

This position emphasizes careful account administration and privacy, with procedures to handle paper vs online delivery and secure retrieval. Compensation ranges from $59,700 to $64,300 per year.