Billing Statement Customer Service Assistant

HRS Talent Solutions; Gilbert (AZ); A distancia; USD 60.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time remote

Descripción de la vacante

HRS Talent Solutions is seeking a Billing Statement Customer Service Assistant for a full-time remote role in the United States. You will help customers manage their statement delivery preferences, verify authorization, and record changes in the system.

This position emphasizes careful account administration and privacy, with procedures to handle paper vs online delivery and secure retrieval. Compensation ranges from $59,700 to $64,300 per year.

Formación

• Experience in customer service or office administration.
• Ability to verify customer identity and maintain privacy.

Responsabilidades

• Read assigned statement delivery inquiries.
• Apply the required account verification steps.
• Check eligible delivery options in the online system.
• Update a preference only when authorized.
• Explain the effective date supplied by the system.
• Route billing disputes and access problems appropriately.
• Document the action and any pending follow-up.

Descripción del empleo

Billing Statement Customer Service Assistant

A statement that did not arrive may point to a delivery preference, a contact detail or a document that has not yet been issued. In this full-time remote job, you check the approved online account settings, explain available statement-delivery options and record authorized changes. The customer service conversation requires careful office administration because the chosen method may apply to future statements rather than an older one. You do not release documents to an unverified recipient.

Get the preference right

A paper statement request and an online notice setting can be separate fields. Review the employer's guidance before changing either. Confirm that the person is authorized to make the request, use only the necessary information, and state when the new preference takes effect if the system provides that date. Do not promise that a statement already in production will switch methods.

If someone cannot find a current statement, check the status and direct them to the approved retrieval channel. An inaccessible online account may need technical help rather than a new delivery preference. Keep a record of the original request, authorized action, and customer reply. Send questions about charges or payment arrangements to the trained billing team.

Your work could include

• Read assigned statement delivery inquiries.
• Apply the required account verification steps.
• Check eligible delivery options in the online system.
• Update a preference only when authorized.
• Explain the effective date supplied by the system.
• Route billing disputes and access problems appropriately.
• Document the action and any pending follow-up.

The next statement is not the previous statement

If a customer switches to electronic delivery today, first verify whether the request changes future statements only. An already issued statement may need a separate secure retrieval process. When a person says a message went to the wrong address, use the employer’s identity and contact-update rules rather than changing a setting from the email alone. Note which preference was confirmed, its effective scope and what still needs a billing or account specialist. A useful reply explains the available route without exposing private financial information.

Compensation: $59,700 - $64,300 per year | Full-time remote

Customer service or office administration experience is helpful, yet a beginner can learn the task with training. The employer will provide its verification process, account screens, and approved language. Care with private details and the ability to follow a specific request matter more than prior billing specialization.

A preference has a time boundary

Suppose a customer changes from paper delivery to online access today. A statement already prepared may still follow the old method. Check the system's effective date or the employer's approved explanation before replying. If the customer asks about a missed statement, investigate the available delivery record separately from the future preference. These are related but distinct questions.

An authorized contact may have access to one account and not another. Apply the verification steps each time a change is requested. If the person wants a copy sent to a new address, follow the appropriate secure process rather than treating it as a simple delivery toggle. Record the customer's actual choice and the status that the system confirms; do not infer consent to unrelated notifications.

Situations to refer

• A dispute about the amount shown on a statement.
• A failed identity check or uncertain account authority.
• A statement marked sent but not visible online.
• A requested method the account does not support.
• A change made during an active statement cycle.
• An address request requiring another verification process.

The employer will provide examples of permitted changes and a clear referral map. You will also learn how to distinguish a setting that has saved from a statement that has already been generated. That distinction helps you answer a follow-up accurately. A calm, accurate explanation can prevent a customer from expecting an immediate effect that the system cannot deliver.

A home office with a private screen is useful when reviewing statement preferences and account details.