Remote Billing Specialist — Invoicing & Customer Care

IMCD Group; United States; Hybrid; USD 42,000 - 65,000; Full time

Job summary

IMCD US is seeking a Billing Specialist to manage daily invoicing for warehouse and drop-ship orders, matching bills of lading with orders, and handling add-on freight and charges. The role supports Customer Service, Finance, and Supply Chain teams.

The position operates on a hybrid schedule, combining in-office work at our Westlake, Ohio headquarters with remote days. Candidates should have at least one year billing experience and strong Excel and MS Office skills.

Qualifications

• A minimum of one year of billing experience.
• Strong Microsoft Office and Excel skills.
• Excellent written and verbal communication.
• Ability to multitask and meet deadlines.
• Strong attention to detail and organizational skills.

Responsibilities

• Rotates schedule to pull and match bills-of-lading and principal invoices with orders for invoicing.
• Performs daily invoicing of warehouse and drop ship orders.
• Performs daily invoicing of add-on freight, samples, and supplemental charges.
• Rotates schedule for online customers' invoicing.
• Requests missing bills-of-lading or invoices.
• Rotates schedule to provide "orders shipping today" reports to warehouses.
• Rotates schedule to manage missed warehouse orders reports.
• Provides order tracking information to customers and/or CSR's upon request.
• Processes credit memos, as necessary.
• Attends and participates in monthly department meetings.
• Develops and maintains relationships with Customer Service Reps, Finance, Supply Chain and Warehouse analysts, third-party warehouse personnel

Skills

Billing

Customer service

Attention to detail

Communication

Multitasking

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

IMCD US is seeking a Billing Specialist to manage daily invoicing for warehouse and drop-ship orders, matching bills of lading with orders, and handling add-on freight and charges. The role supports Customer Service, Finance, and Supply Chain teams.

The position operates on a hybrid schedule, combining in-office work at our Westlake, Ohio headquarters with remote days. Candidates should have at least one year billing experience and strong Excel and MS Office skills.