Billing Specialist - IMCD US

IMCD Group; United States; Hybrid; USD 42,000 - 65,000; Full time

Job summary

IMCD US is seeking a Billing Specialist to manage daily invoicing for warehouse and drop-ship orders, matching bills of lading with orders, and handling add-on freight and charges. The role supports Customer Service, Finance, and Supply Chain teams.

The position operates on a hybrid schedule, combining in-office work at our Westlake, Ohio headquarters with remote days. Candidates should have at least one year billing experience and strong Excel and MS Office skills.

Qualifications

• A minimum of one year of billing experience.
• Strong Microsoft Office and Excel skills.
• Excellent written and verbal communication.
• Ability to multitask and meet deadlines.
• Strong attention to detail and organizational skills.

Responsibilities

• Rotates schedule to pull and match bills-of-lading and principal invoices with orders for invoicing.
• Performs daily invoicing of warehouse and drop ship orders.
• Performs daily invoicing of add-on freight, samples, and supplemental charges.
• Rotates schedule for online customers' invoicing.
• Requests missing bills-of-lading or invoices.
• Rotates schedule to provide "orders shipping today" reports to warehouses.
• Rotates schedule to manage missed warehouse orders reports.
• Provides order tracking information to customers and/or CSR's upon request.
• Processes credit memos, as necessary.
• Attends and participates in monthly department meetings.
• Develops and maintains relationships with Customer Service Reps, Finance, Supply Chain and Warehouse analysts, third-party warehouse personnel

Skills

Billing

Customer service

Attention to detail

Communication

Multitasking

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Remote

Billing Specialist

IMCD US currently has an opening for a Billing Specialist. This role is based in our Corporate Headquarters in Westlake, Ohio.

COMPANY BACKGROUND

IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.

Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.

Responsibilities

• Rotates schedule to pull and match bills-of-lading and principal invoices with orders for invoicing.
• Performs daily invoicing of warehouse and drop ship orders.
• Performs daily invoicing of add-on freight, samples, and supplemental charges.
• Rotates schedule for online customers' invoicing.
• Requests missing bills-of-lading or invoices.
• Rotates schedule to provide "orders shipping today" reports to warehouses.
• Rotates schedule to manage missed warehouse orders reports.
• Provides order tracking information to customers and/or CSR's upon request.
• Processes credit memos, as necessary.
• Attends and participates in monthly department meetings.
• Develops and maintains relationships with Customer Service Reps, Finance, Supply Chain and Warehouse analysts, third-party warehouse personnel

Skills

• Possess excellent customer service skills and the ability to interact with principals and vendors in a professional manner.
• Ability to multitask and switch focus quickly.
• Ability to think independently.
• Deadline-driven and conscientious.
• Strong attention to detail and organizational skills.
• Must possess the ability to think strategically.
• Proficient with common computer programs, including Microsoft Office and Excel.
• Excellent written and verbal communication skills.

Required Qualifications

• A minimum of one year of billing experience.

Desired Qualifications

• Bachelor's degree.
• Experience utilizing customer web portals.
• Experience in a fast-paced environment.

Competencies

• Business Acumen.
• Problem Solving/Analysis.
• Customer/Client Focus.
• Communication Proficiency.
• Teamwork Orientation.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.