Remote Billing Specialist - Detail-Driven & Customer Focus

Bitwarden; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Bitwarden is seeking an attentive Billing Support Specialist in the United States to resolve billing inquiries, process orders, and manage account administration. You will advocate for customers and collaborate with internal teams to ensure accurate billing and smooth processes.

Strong writing and communication are essential. Responsibilities include invoicing, PO reviews, and maintaining customer records in our billing system, with a focus on swift, accurate handling of inquiries in a

Qualifications

• Excellent written and verbal communication skills.
• Empathy and ability to advocate for customers.
• Attention to detail in billing and account data.
• Ability to explain complex billing issues clearly.

Responsibilities

• Manage customer accounts, generate invoices, and update records.
• Answer billing questions and explain account status clearly.
• Identify and resolve billing errors or discrepancies promptly.
• Review Purchase Orders for accuracy and compliance with guidelines.
• Generate invoices for new and renewal orders; ensure correct recognition.
• Set up and maintain customer accounts in the billing system.

Skills

Written communication

Customer empathy

Attention to detail

Time management

Cross-functional collaboration

Problem-solving

Multitasking

Billing systems

Tools

Google Workspace

Microsoft Office

Billing system

Stripe (nice to have)

Job description

Bitwarden is seeking an attentive Billing Support Specialist in the United States to resolve billing inquiries, process orders, and manage account administration. You will advocate for customers and collaborate with internal teams to ensure accurate billing and smooth processes.

Strong writing and communication are essential. Responsibilities include invoicing, PO reviews, and maintaining customer records in our billing system, with a focus on swift, accurate handling of inquiries in a