Remote Billing & Scheduling Associate II - Healthcare Admin

Washington University in St. Louis; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Washington University in St. Louis is seeking a Billing/Scheduling Associate II to support its Neurology department in a remote role.

The ideal candidate will assist patients with billing inquiries, collect insurance information, and coordinate appointment scheduling while providing administrative support for smooth healthcare operations. Requirements include a high school diploma, 3 years of relevant experience, strong communication, and confidentiality.

Qualifications

• High school diploma or equivalent.
• 3 years of relevant experience.
• Strong communication and customer service skills.
• Experience with billing systems, insurance processes, and Epic EHR.
• Proficient with Microsoft Office (Excel, Word).

Responsibilities

• Obtain insurance information and discuss financial assistance.
• Schedule and register patients via phone and email.
• Coordinate with physicians for urgent scheduling requests.
• Review and update patient schedules as needed.
• Contact patients for appointment reminders and referrals.
• Explain billing processes and respond to inquiries from patients and third-party payers.
• Assist with account maintenance and resolve moderately complex issues.
• Support reminder systems, scheduling updates, and provider template adjustments.
• Maintain accurate records in healthcare systems.

Job description

Washington University in St. Louis is seeking a Billing/Scheduling Associate II to support its Neurology department in a remote role.

The ideal candidate will assist patients with billing inquiries, collect insurance information, and coordinate appointment scheduling while providing administrative support for smooth healthcare operations. Requirements include a high school diploma, 3 years of relevant experience, strong communication, and confidentiality.