Billing & Scheduling Specialist II

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Vacation time

Health insurance

Metro U-Pass

Job summary

Washington University in St. Louis, located in St. Louis, MO 63108, seeks an administrative scheduling associate to register patients by phone, verify insurance, and coordinate referrals for surgical scheduling. The role emphasizes billing explanations, customer service, and collaboration with clinical staff.

Requires high school diploma and at least 3 years of relevant experience. Salary is hourly with comprehensive benefits; on-site work in a fast-paced medical office environment.

Qualifications

• High school diploma or equivalent, or combination of education and/or experience.
• Experience with billing processes and medical office support is preferred.
• Familiarity with insurance workflows and scheduling in a healthcare setting.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Assists with patients FMLA and disability paperwork.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.

Skills

Billing Systems

Customer Service

Epic EHR

Microsoft Excel

Scheduling

Insurance

Interpersonal Communication

Organizing

Prioritization

Third Party Claims

Financial Information

Education

High school diploma

Job description

Washington University in St. Louis, located in St. Louis, MO 63108, seeks an administrative scheduling associate to register patients by phone, verify insurance, and coordinate referrals for surgical scheduling. The role emphasizes billing explanations, customer service, and collaboration with clinical staff.

Requires high school diploma and at least 3 years of relevant experience. Salary is hourly with comprehensive benefits; on-site work in a fast-paced medical office environment.