Remote Billing & Scheduling Associate II

Washington University in St. Louis; Missouri; On-site; USD 25,000 - 37,000; Full time

Job summary

Washington University in St. Louis is seeking a Patient Scheduling Associate to obtain insurance information and guide patients through financial assistance options. You will schedule and register patients by phone or email and collaborate with clinicians to coordinate referrals.

The role emphasizes clear billing explanations, handling inquiries from patients and third-party payers, and maintaining accurate appointment records while supporting a remote, US-based team.

Qualifications

• High school diploma or equivalent.
• Relevant experience in patient scheduling and billing.
• Strong communication and interpersonal skills.

Responsibilities

• Obtains insurance information from patients and counsels options for financial assistance.
• Schedules and registers patients by phone or email with accurate demographics.
• Communicates with physicians and staff to assist with urgent referrals.
• Explains billing processes to patients and third-party payers; answers inquiries.
• Maintains scheduling templates and sends reminders as needed.

Skills

Billing Systems

Customer Service

Epic EHR

Insurance

Interpersonal Communication

Microsoft Excel

Scheduling

Third Party Claims

Medical Office Support

Organization

Education

High School Diploma

Tools

Epic EHR

Relatient

Job description

Washington University in St. Louis is seeking a Patient Scheduling Associate to obtain insurance information and guide patients through financial assistance options. You will schedule and register patients by phone or email and collaborate with clinicians to coordinate referrals.

The role emphasizes clear billing explanations, handling inquiries from patients and third-party payers, and maintaining accurate appointment records while supporting a remote, US-based team.