Patient Billing & Financial Services Rep II

Washington University in St. Louis; Missouri; On-site; USD 25,000 - 36,000; Full time

Job summary

Washington University in St. Louis is seeking an administrative associate to gather insurance details, counsel patients on financial assistance, and support billing processes. You will register patients, assist with forms, and coordinate reminders to ensure smooth scheduling and clear communication with patients and payers.

The role emphasizes accurate data handling, customer service, and collaboration with clinic staff, in a typical office and patient-care setting.

Qualifications

• High school diploma or equivalent (or combined education/experience).
• Basic Life Support certifications (AHA/Red Cross) may be required.
• Billing systems or third-party claims experience and related customer service would be beneficial.

Responsibilities

• Obtain insurance information from patients and explain financial assistance options.
• Register new patients and help with form completion.
• Review schedules and update patient information as needed.
• Call patients for appointment reminders and collect insurance data.

Skills

Financial information

Insurance

Interpersonal relationships

Education

High school diploma

Job description

Washington University in St. Louis is seeking an administrative associate to gather insurance details, counsel patients on financial assistance, and support billing processes. You will register patients, assist with forms, and coordinate reminders to ensure smooth scheduling and clear communication with patients and payers.

The role emphasizes accurate data handling, customer service, and collaboration with clinic staff, in a typical office and patient-care setting.