Remote Billing Operations Lead

ProfilHQ; United States; Remote; USD 92,000 - 97,000; Full time

Job summary

Instacart is seeking a Billing Operations Lead to own end-to-end billing for Marketplace retailers. You will partner with Finance, Legal, Product, and Engineering to ensure accurate invoicing, controls, and timely close.

The role requires deep billing operations experience, strong analytical skills, and a bias for improving processes. Mentoring junior staff and scaling billing operations for growth are key parts of the job.

Qualifications

• Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.
• 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
• 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
• Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
• Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
• Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.

Responsibilities

• Billing portfolios across strategic retail partners and multiple revenue streams are owned and operating accurately, with day-to-day billing operations executed with a focus on revenue recognition inputs and timely month-end close.
• Billing policies, SOPs, and quality standards are developed and maintained, with discrepancies and escalations resolved in close partnership with Finance Systems, BD, and Revenue.
• Dashboards, reporting, and KPIs that track billing health are built in collaboration with Finance Systems, enabling continuous improvement and proactive identification of issues.
• Billing system enhancements, integrations, and automation opportunities are scoped and delivered in partnership with Product and Engineering, reducing manual workload and improving operational scalability.
• Internal controls, audit requirements, and contractual billing terms are enforced, with junior team members mentored and billing operations scaled to support Instacart's growth.

Skills

Billing operations

Mentoring

Cross-functional collaboration

Analytical thinking

Education

Bachelor’s degree in Accounting/Finance/IS or related field

Tools

Salesforce CPQ

Zuora

Chargebee

Stripe Billing

NetSuite

SAP

Oracle

Excel

SQL

Job description

Instacart is seeking a Billing Operations Lead to own end-to-end billing for Marketplace retailers. You will partner with Finance, Legal, Product, and Engineering to ensure accurate invoicing, controls, and timely close.

The role requires deep billing operations experience, strong analytical skills, and a bias for improving processes. Mentoring junior staff and scaling billing operations for growth are key parts of the job.