Remote Customer Service Associate – 2nd Shift + Benefits

Express Wash Concepts; Oregon; Ibrido; USD 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Discretionary year-end bonus

Unlimited Wash Club Membership

Paid vacation

Health care benefits

HSA contribution

401k with company match

Educational reimbursement

Descrizione del lavoro

Express Wash Concepts is seeking a Customer Service Associate for a remote role after training at our home office in Etna, Ohio. The position covers 2nd shift and involves handling inquiries, resolving account issues, processing refunds and changes, and maintaining customer data in WashAssist and Salesforce.

Ideal candidates have 1–3 years in customer service, strong communication, and attention to detail. We offer competitive wages, a discretionary year-end bonus, health benefits, a 401(k) with

Competenze

• Minimum high school diploma or equivalent.
• 1–3 years of customer service experience.
• Proficiency with Microsoft Office; ability to learn Salesforce and WashAssist quickly.

Mansioni

• Respond to incoming customer inquiries via phone, email, social media, and tickets with timely resolutions.
• Assist location staff by troubleshooting account issues.
• Process refunds, cancellations, and package changes professionally.
• Maintain customer data in WashAssist and Salesforce.
• Respond to online customer reviews thoughtfully.
• Undertake additional tasks to ensure a seamless customer service experience.

Conoscenze

Customer service

Communication

Conflict resolution

Attention to detail

Multitasking

Problem-solving

Formazione

High school diploma or equivalent

Strumenti

Salesforce

WashAssist

Microsoft Office

Excel

Descrizione del lavoro

Express Wash Concepts is seeking a Customer Service Associate for a remote role after training at our home office in Etna, Ohio. The position covers 2nd shift and involves handling inquiries, resolving account issues, processing refunds and changes, and maintaining customer data in WashAssist and Salesforce.

Ideal candidates have 1–3 years in customer service, strong communication, and attention to detail. We offer competitive wages, a discretionary year-end bonus, health benefits, a 401(k) with