Bilingual Customer Service Representative

Clarity Partners; United States; Remote; USD 20,000 - 28,000; Full time

Job summary

Clarity Partners is seeking a fully remote Bilingual Customer Service Representative, based in the United States, to serve as the first point of contact for customers via phone and email. The role focuses on billing inquiries and resolving questions about charges.

You will explain billing types, review charges, and research inquiries to deliver accurate, policy-compliant solutions while maintaining professionalism and courtesy. Fluency in Spanish and strong English communication are essential.

Qualifications

• 1–3 years of experience servicing customers within a call center and billing environment.
• Fluent in Spanish with strong English communication skills.
• Proficiency with computers and ability to navigate multiple applications.

Responsibilities

• Act as the initial and primary point of contact for customers via inbound phone calls and emails.
• Provide accurate information on billing types, charges, rates, and municipal requirements.
• Explain billing types, charges, and rates to customers.
• Research and analyze inquiries to resolve customer issues effectively.
• Escalate unresolved or out-of-scope issues to the next level of support or the proper department.
• Maintain high standards of professionalism, ethics, and service quality.
• Ensure timely and accurate responses to customer inquiries.

Skills

Spanish fluency

English proficiency

Call center experience

Typing 35 wpm

Education

High school diploma or GED

Job description

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!

Clarity Partners is seeking a fully remote Bilingual Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact for customers seeking assistance over the phone or through email. This position is responsible for analyzing and responding to queries involving bills and charges.

Responsibilities:

• Act as the initial and primary point of contact for customers reaching out for assistance, through inbound phone calls and emails.
• Provide proper resolutions and deliver accurate information for customer account related questions, concerns and requests while fully adhering to all policies, procedures, and protocols.
• Walk the customer through and explain billing types, charges, and rates.
• Thoroughly research and analyze each customer inquiry by taking the appropriate action to effectively resolve each situation.
• Direct unresolved and out of scope issues to the next level of support personnel or to the proper department.
• Promote and demonstrate a positive customer and team experience by maintaining the highest standards of personal ethics, service quality, communication, and professionalism always.
• Provide accurate information on billing types, charges, rates, and municipal requirements.

Requirements

• 1-3 years of experience servicing customers within a call center and billing environment.
• Exhibit strong and effective verbal and written communication skills and demonstrates a professional, friendly, and courteous demeanor.
• Fluent in Spanish
• Proficiency in English.
• Computer literate with pc knowledge and the ability to navigate through multiple applications effortlessly.
• Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum.
• Must commit to maintaining good attendance with minimal unscheduled attendance occurrences including late arrivals, early leaves, and absences.
• Must have a strong attention to detail, time management and organizational skills to achieve quality work performance.
• Highschool diploma or GED required.

Clarity is committed to fair and equitable compensation practices. For the Bilingual Customer Service Representative role, the hourly rate is $17.25/hr. The pay rate represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting.