Remote Billing & Collections Specialist (SaaS)

Dragos, Inc.; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Equity Package

Job summary

Dragos, Inc. is seeking a Billing & Collections Specialist to join our Accounting team. You will manage complex customer invoicing, collections, and billing issue resolution, ensuring accuracy and timely cash flow for our subscription-based services.

This role reports to the Senior Manager, Revenue Recognition and collaborates across finance and operations. The ideal candidate has 5+ years of AR experience, familiarity with NetSuite and Salesforce, and a strong eye for detail.

Qualifications

• Five (5) years of Accounts Receivable experience with emphasis on invoicing and collections.
• Strong MS Excel proficiency to support reconciliations, reporting and analysis.

Responsibilities

• Prepare, review, and issue complex customer invoices, including recurring billing, contract amendments, and adjustments, ensuring accuracy and alignment with contractual terms.
• Ensure accuracy of billing data, including pricing, quantities, taxes, and payment terms. Process invoices and adjustments in the accounting system in a timely manner.
• Monitor customer accounts to identify outstanding balances and past-due invoices. Independently manage collection efforts, including proactive outreach, follow up on past-due balances, and resolution of payment delays while maintaining positive customer relationships.
• Serve as the primary owner for billing discrepancies and customer inquiries, investigating root causes, coordinating cross-functionally, and resolving issues with minimal supervision.
• Maintain accurate records of collections activity, communications, and payment promises. Then send out customer statements monthly to customers with open balances.
• Support month-end close activities related to accounts receivable, including ensuring completeness and accuracy of accounts receivable balances and supporting bad debt analysis.
• Prepare accounts receivable aging and collection trends, providing clear status updates, risk identification, and recommendations to management as needed.
• Support credit and collections policies to minimize delinquent accounts, ensure customer records contain accurate and up-to-date information.
• Effectively prioritize competing deadlines across invoicing, collections, and month-end close activities, exercising sound judgement and time management skills.
• Adhere to internal controls, accounting procedures, and compliance standards. Support audit functions and assist team with gathering support for all audits, including pulling documentation.
• Perform other special projects or other duties as assigned.

Skills

Accounts receivable

Invoicing

Collections

Excel

Tools

NetSuite

Salesforce

Certinia

Concur

Navan

Adobe

Job description

Dragos, Inc. is seeking a Billing & Collections Specialist to join our Accounting team. You will manage complex customer invoicing, collections, and billing issue resolution, ensuring accuracy and timely cash flow for our subscription-based services.

This role reports to the Senior Manager, Revenue Recognition and collaborates across finance and operations. The ideal candidate has 5+ years of AR experience, familiarity with NetSuite and Salesforce, and a strong eye for detail.