Remote SaaS Billing & Collections Specialist

Dragos, Inc.; United States; On-site; USD 75,000 - 91,000; Full time

Benefits offered by this job

Competitive Equity Package

Comprehensive Benefits Plan

Equal Opportunity Employer

Job summary

Dragos, Inc. is seeking a Billing & Collections Specialist to join the Accounting team, overseeing accounts receivable, complex invoicing, and collections to ensure billing accuracy and timely cash flow across our subscription-based services.

Reporting to the Senior Manager, Revenue Recognition, you will collaborate with cross-functional teams in a remote-first, global environment across North America, Europe, the Middle East, and APAC, with a comprehensive benefits plan and equity.

Qualifications

• Five years of accounts receivable experience with invoicing and collections.
• Experience with SaaS or subscription billing.
• Strong MS Excel skills for reconciliations and reporting.
• Ability to resolve billing discrepancies and communicate with internal teams.
• Familiarity with tax concepts related to invoicing.

Responsibilities

• Prepare, review, and issue complex customer invoices, including recurring billing, contract amendments, and adjustments, ensuring accuracy and alignment with contractual terms.
• Ensure accuracy of billing data, including pricing, quantities, taxes, and payment terms. Process invoices and adjustments in the accounting system in a timely manner.
• Monitor customer accounts to identify outstanding balances and past-due invoices. Independently manage collection efforts, including proactive outreach, follow up on past-due balances, and resolution of payment delays while maintaining positive customer relationships.
• Serve as the primary owner for billing discrepancies and customer inquiries, investigating root causes, coordinating cross-functionally, and resolving issues with minimal supervision.
• Maintain accurate records of collections activity, communications, and payment promises. Then, send out customer statements monthly to customers with open balances.
• Support month-end close activities related to accounts receivable, including ensuring completeness and accuracy of accounts receivable balances and supporting bad debt analysis.
• Prepare accounts receivable aging and collection trends, providing clear status updates, risk identification, and recommendations to management as needed.
• Support credit and collections policies to minimize delinquent accounts, ensure customer records contain accurate and up-to-date information.
• Effectively prioritize competing deadlines across invoicing, collections, and month-end close activities, exercising sound judgment and time management skills.
• Adhere to internal controls, accounting procedures, and compliance standards. Support audit functions and assist team with gathering support for all audits, including pulling documentation.
• Perform other special projects or other duties as assigned.

Skills

Accounts Receivable

Invoicing

Collections

SaaS Billing

Credit & Collections

Excel

Tools

NetSuite

Salesforce

Certinia

Concur

Navan

Adobe

Job description

Dragos, Inc. is seeking a Billing & Collections Specialist to join the Accounting team, overseeing accounts receivable, complex invoicing, and collections to ensure billing accuracy and timely cash flow across our subscription-based services.

Reporting to the Senior Manager, Revenue Recognition, you will collaborate with cross-functional teams in a remote-first, global environment across North America, Europe, the Middle East, and APAC, with a comprehensive benefits plan and equity.