Remote Billing & Collections Coordinator

Epiphany Wellness LLC; Gloucester Township (NJ); Remote; USD 34,000 - 41,000; Full time

Job summary

Epiphany Wellness LLC is seeking a Billing Coordinator in Blackwood, NJ (Remote option noted) to manage patient balances, coordinate with a third-party billing partner, and ensure timely resolution of billing issues. This role focuses on revenue-cycle activities, accuracy, and HIPAA-compliant handling of patient information.

The ideal candidate has 2+ years in healthcare billing, strong Excel skills, and experience with insurance processes, COB, and vendor coordination.

Qualifications

• 2+ years experience in healthcare billing, revenue cycle, collections, or related role.
• Behavioral health or substance use disorder treatment experience preferred.
• Familiarity with commercial insurance, authorizations, COB requirements, patient responsibility, and insurance reimbursement processes.
• Experience with third-party billing or revenue-cycle vendors preferred.
• Strong Excel, reconciliation, tracking, and organizational skills.
• Strong written and verbal communication skills; ability to communicate professionally with patients.
• High attention to detail and ability to manage multiple items through resolution.

Responsibilities

• Manage patient balance collections including deductibles, copays, coinsurance, and other patient financial responsibilities.
• Track and coordinate collection of pay-to-patient insurance payments/checks with patients and documentation.
• Maintain accurate tracking of outstanding patient balances and provide regular collection status updates.
• Serve as primary internal point of contact for third-party billing company and coordination of benefits.
• Track and follow up on pending authorizations and COB issues that could impact reimbursement.
• Coordinate resolution of COB issues with patients and billing company.
• Track and assist with resolving insurance discrepancies, including coverage issues and incorrect information.
• Monitor outstanding or delayed insurance payments and coordinate follow-up with billing company.
• Maintain organized tracking of unresolved billing and insurance items for follow-up and closure.
• Review and reconcile invoices from third-party billing company against payments and contractual fees.
• Identify discrepancies between reported collections, payments, and invoices; coordinate resolutions.
• Assist Finance and leadership with monthly reconciliation and revenue-cycle reporting.
• Maintain clear documentation of collection efforts, outstanding issues, resolutions, and escalations.
• Protect patient financial and health information per HIPAA and policies.
• Perform other revenue-cycle and billing coordination responsibilities as assigned.

Skills

Excel

Communication

Attention to detail

Time management

Organizational skills

Job description

Epiphany Wellness LLC is seeking a Billing Coordinator in Blackwood, NJ (Remote option noted) to manage patient balances, coordinate with a third-party billing partner, and ensure timely resolution of billing issues. This role focuses on revenue-cycle activities, accuracy, and HIPAA-compliant handling of patient information.

The ideal candidate has 2+ years in healthcare billing, strong Excel skills, and experience with insurance processes, COB, and vendor coordination.