Patient Billing Coordinator - Payments

Socket.dev; Basking Ridge (NJ); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid time off & holidays

Life insurance

Long-Term Disability & AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

IVI-RMA seeks a Patient Billing Coordinator in Basking Ridge, NJ. The role will hybridize, with three days of remote work per week. You will manage patient billing inquiries, verify EMR data, and support the finance team with close processes.

Strong communication and leadership are essential to guide the billing staff and ensure policy adherence. The ideal candidate has experience in patient billing, excellent interpersonal skills, and the ability to handle financial policies with accuracy.

Qualifications

• Experience handling patient billing and financial policies.
• Ability to explain billing details to patients clearly.
• Strong interpersonal and supervisory skills.

Responsibilities

• Review voicemails and emails daily to address patient and department requests.
• Verify EMR records against billing system for accuracy.
• Answer billing-related questions and explain financial policies to patients.
• Support Central Business Office with daily and monthly close.

Skills

Billing coordination

Team leadership

Customer service

Tools

Excel

EMR systems

Medical software

Job description

RMA is seeking a Patient Billing Coordinator for our Basking Ridge, NJ location.

This position will turn into a hybrid opportunity, working three days from home.

Essential Functions and Accountabilities

• Review voicemails and emails on a daily basis to ensure that all patient and department requests are addressed and answer questions on financial policies and billing account reviews to ensure patients understand their account balance
• Ensure patient billing account accuracy by verifying EMR records against billing system
• Answer patient calls and or correspondence as it pertains to billing questions, financial policies, claims submission and any other finance related issue.
• Support Central Business Office by effecting daily and monthly close.
• The recruitment, selection, retention, training and supervision of team personnel.
• Overall leadership to assure all team members (1) have a clear sense of their role, (2) know the results expected, (3) understand and accomplish what is required to achieve Company goals and objectives, (4) know how well the team is performing, and (5) are motivated to achieve and continuously improve results; Creation of a work environment that encourages the achievement of individual goals consistent with Company goals, and recognizes and rewards individuals for their unique contributions.
• An internal communication climate and network that promises open, accurate, timely, and two way exchange of information, ideas and concerns; the assurance that all financial coordinator team employees are accountable and responsible for their results and are recognized for their achievements.
• Maintain Finance Department operations by following policies and procedures; studying existing and new credit and insurance information; enforcing adherence to requirements; advising management on needed actions and/or changes.
• Assist with more difficult patient billing issues.
• Monitor that phones are being covered and calls are being answered in a timely manner.
• Assist the Management team develop and implement workflow for new products, services, and processes; help analyze the effectiveness of new products, services, and processes once implemented.
• Accept other billing projects as assigned by Management and Senior Management.
• Contribute to team effort by maintaining an excellent rapport and working relationship with Patient Services, and cooperating with other departments within the network

Technical Skills

• Ability to access, input, and retrieve information from a computer (keyboard skills 30-40wpm).
• Medical software program experience required, Excel a plus.
• Knowledge of office procedure and office machines (i.e., computer, fax, copier, etc.).

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement