Remote Billing & Collections Coordinator

Socket.dev; Gloucester Township (NJ); On-site; USD 34,000 - 41,000; Part time

Job summary

Socket.dev is seeking a Billing Coordinator to support the revenue cycle by managing patient balance collections, tracking outstanding payments, and coordinating with our third‑party billing partner to keep reimbursement moving smoothly. This remote, part‑time role requires strong Excel skills, attention to detail, and clear communication with patients and internal teams.

You will reconcile invoices, monitor COBs and insurance discrepancies, and help Finance deliver accurate monthly revenue

Qualifications

• 2+ years of experience in healthcare billing, revenue cycle, collections, or a related healthcare administrative role.
• Behavioral health or substance use disorder treatment experience strongly preferred.
• Familiarity with commercial insurance, authorizations, COB requirements, patient responsibility, and insurance reimbursement processes.
• Experience working with third‑party billing or revenue‑cycle vendors preferred.
• Strong Excel, reconciliation, tracking, and organizational skills.
• Strong written and verbal communication skills, including the ability to communicate professionally with patients regarding outstanding financial obligations.
• High attention to detail and ability to manage multiple outstanding items through resolution.

Responsibilities

• Manage patient balance collections, including outstanding deductibles, copays, coinsurance, and other patient financial responsibilities.
• Track and coordinate collection of pay-to-patient insurance payments/checks, including communication with patients and documentation of collection efforts.
• Maintain accurate tracking of outstanding patient balances and provide regular collection status updates.
• Serve as the primary internal point of contact for the organization’s third‑party billing company.
• Track and follow up on pending authorizations and escalate authorization issues that could impact reimbursement.
• Coordinate resolution of Coordination of Benefits (COB) issues with patients and the billing company.
• Track and assist with resolving insurance discrepancies, including coverage issues, terminations, incorrect insurance information, and other payer-related issues.
• Monitor outstanding or delayed insurance payments and coordinate follow-up with the billing company when expected payments have not been received.
• Maintain organized tracking of unresolved billing and insurance items to ensure appropriate follow-up and closure.
• Review and reconcile invoices from the third‑party billing company against payments received and applicable contractual billing fees.

Skills

Communication

Attention to detail

Organization

Multi-tasking

HIPAA compliance

Tools

Excel

Job description

Socket.dev is seeking a Billing Coordinator to support the revenue cycle by managing patient balance collections, tracking outstanding payments, and coordinating with our third‑party billing partner to keep reimbursement moving smoothly. This remote, part‑time role requires strong Excel skills, attention to detail, and clear communication with patients and internal teams.

You will reconcile invoices, monitor COBs and insurance discrepancies, and help Finance deliver accurate monthly revenue