Remote Billing & Collections Analyst - 6 Month Temp

Absorb Software; United States; Remote; USD 32,000 - 43,000; Full time

Job summary

Absorb Software is seeking a remote Billing & Collections specialist for a 6-month temporary assignment based in Canada. You will work on collections, invoice reminders, and customer inquiries using Zendesk, Zuora, and Salesforce, collaborating with multiple departments.

Ideal candidates have 2+ years in billing/collections, strong accuracy, and excellent communication, time management, and organizational skills.

Qualifications

• 2+ years of experience in a Billing role.
• 2+ years of collections experience.
• High degree of accuracy and attention to detail.
• Exemplary interpersonal and written communication skills.
• Excellent time management and organizational skills.

Responsibilities

• Collect on accounts by sending invoice reminders and communicating with customers via phone, email, or mail.
• Respond to customer inquiries via an automated ticketing system.
• Conduct Zoom meetings with customers to clarify invoicing issues.
• Post customer payments by recording credit card transactions in the accounting software.
• Reconcile the accounts receivable ledger to ensure all payments are posted correctly.
• Verify discrepancies by investigating information from sales, support, and customers.
• Proactively suggest process improvements to the billing and collections process.

Skills

Billing experience

Collections experience

Attention to detail

Communication skills

Time management

Tools

Zendesk

Zuora

Salesforce

Job description

Absorb Software is seeking a remote Billing & Collections specialist for a 6-month temporary assignment based in Canada. You will work on collections, invoice reminders, and customer inquiries using Zendesk, Zuora, and Salesforce, collaborating with multiple departments.

Ideal candidates have 2+ years in billing/collections, strong accuracy, and excellent communication, time management, and organizational skills.