Remote Collections Analyst - 6-Month Temp

Openkrill; United States; Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Remote-first

Health and wellness benefits

Two bonus plans eligibility

Equipment allowance

Monthly flex allowance

Career growth opportunities

DEI programs

Job summary

Absorb Software is seeking a Billing & Collections specialist for a 6-month remote-first assignment. You will monitor AR, contact customers to collect balances, escalate delinquent accounts, and work with multiple departments to resolve issues. Strong communication and accuracy are essential.

The role offers exposure to a client-facing environment, collaboration with cross-functional teams, and opportunities to impact collections processes. Prior experience in a similar billing role is preferred.

Qualifications

• 2+ years of experience in collections.
• High degree of accuracy and attention to detail.
• Exemplary interpersonal skills and exceptional verbal and written communication skills.
• Excellent time management and organizational skills.
• Well organized and able to handle multiple tasks quickly and accurately.
• High energy, flexible and has a willingness to take initiative.
• Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances.

Responsibilities

• Monitor accounts receivable aging and identify overdue accounts for follow-up.
• Contact customers by phone and email to collect outstanding balances and follow up on payment commitments.
• Escalate seriously delinquent accounts and recommend credit holds, payment plans, write-offs, or third-party collection placement.
• Investigate and resolve payment delays, short payments, and account disputes, and coordinate with Billing on any required credits or adjustments.
• Perform reconciliations related to customer payments, account activity, outstanding balances, credits, and adjustments.
• Post and apply customer payments, including credit card payments.
• Analyze collection trends, aging data, and payment behavior to identify risks, root causes, and improvement opportunities.
• Partner with Account Management, Sales, Customer Support, Corporate Services, and Operations to resolve customer disputes and support timely collection.
• Generate AR aging and collections reports and assist with month-end close activities as needed.
• Recommend process improvements to enhance collections effectiveness, efficiency, and internal controls.
• Maintain documentation of collections procedures and support audit requests when required.
• Conduct and participate in meetings with customers to resolve outstanding balances and payment issues.
• Assist with other accounting duties/projects as required

Skills

Collections experience

Attention to detail

Communication skills

Time management

Organization

Initiative

Problem solving

Tools

AbsorbLMS

Zendesk

Zuora

Salesforce

Job description

Absorb Software is seeking a Billing & Collections specialist for a 6-month remote-first assignment. You will monitor AR, contact customers to collect balances, escalate delinquent accounts, and work with multiple departments to resolve issues. Strong communication and accuracy are essential.

The role offers exposure to a client-facing environment, collaboration with cross-functional teams, and opportunities to impact collections processes. Prior experience in a similar billing role is preferred.