Remote Billing Specialist – Collections & Payments

Openkrill; United States; Remote; USD 36,000 - 60,000; Full time

Job summary

Clipboard is hiring a Billing Representative to support our remote team. You will contact workplaces by phone and email to follow up on invoices, secure payment commitments, and ensure timely cash flow.

This role requires clear communication, strong attention to detail, and cross‑functional collaboration with Billing Disputes, Sales, and Customer Support to remove roadblocks and improve collections. Open to a range of experience levels in a fast-paced startup.

Qualifications

• Professional and clear communication (verbal and written).
• High attention to detail.
• Receptive to feedback (highly coachable).
• Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.

Responsibilities

• Monitor accounts to identify outstanding debts.
• Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues.
• Build relationships with workplaces (e.g., properly set expectations about our billing policy, explain NET & Dispute Terms, etc.).
• Identify the root cause of non-payment and resolve billing concerns.
• Report on collections updates and accounts receivable status.
• Identify critical accounts and devise SMART action plans to address issues.

Skills

Professional communication

Attention to detail

Coachability

Negotiation

Data literacy

Tools

Google Drive

Slack

Salesforce

Amazon Connect

Job description

Clipboard is hiring a Billing Representative to support our remote team. You will contact workplaces by phone and email to follow up on invoices, secure payment commitments, and ensure timely cash flow.

This role requires clear communication, strong attention to detail, and cross‑functional collaboration with Billing Disputes, Sales, and Customer Support to remove roadblocks and improve collections. Open to a range of experience levels in a fast-paced startup.