Billing Operations and Collections Analyst (Temp Contract)

Absorb Software; United States; Remote; USD 32,000 - 43,000; Full time

Job summary

Absorb Software is seeking a remote Billing & Collections specialist for a 6-month temporary assignment based in Canada. You will work on collections, invoice reminders, and customer inquiries using Zendesk, Zuora, and Salesforce, collaborating with multiple departments.

Ideal candidates have 2+ years in billing/collections, strong accuracy, and excellent communication, time management, and organizational skills.

Qualifications

• 2+ years of experience in a Billing role.
• 2+ years of collections experience.
• High degree of accuracy and attention to detail.
• Exemplary interpersonal and written communication skills.
• Excellent time management and organizational skills.

Responsibilities

• Collect on accounts by sending invoice reminders and communicating with customers via phone, email, or mail.
• Respond to customer inquiries via an automated ticketing system.
• Conduct Zoom meetings with customers to clarify invoicing issues.
• Post customer payments by recording credit card transactions in the accounting software.
• Reconcile the accounts receivable ledger to ensure all payments are posted correctly.
• Verify discrepancies by investigating information from sales, support, and customers.
• Proactively suggest process improvements to the billing and collections process.

Skills

Billing experience

Collections experience

Attention to detail

Communication skills

Time management

Tools

Zendesk

Zuora

Salesforce

Job description

This is a 6-month temporary position on Absorb Software's Billing & Collections team, which ensures money moves the way it was intended and serves as the first line of defense on billing and collection issues with clients.

This team is client-facing, offering plenty of exposure to customers while working across many other departments within Absorb.

What You'll Do

• Collect on accounts by sending invoice reminders and communicating with customers via phone, email, or mail


• Respond to customer inquiries via an automated ticketing system


• Conduct Zoom meetings with customers to clarify invoicing issues


• Perform customer and internal account reconciliations


• Ensure all customer accounts adhere to the company collection policy


• Post customer payments by recording credit card transactions in the accounting software


• Reconcile the accounts receivable ledger to ensure all payments are accounted for and properly posted


• Verify the validity of account discrepancies by investigating information from sales, customer support, and customers


• Resolve and validate deductions by entering adjusting entries


• Proactively suggest process improvements to the billing and collections process

What You'll Bring

• 2+ years of experience in a Billings role


• 2+ years of experience in collections


• High degree of accuracy and attention to detail


• Exemplary interpersonal skills and exceptional verbal and written communication skills


• Excellent time management and organizational skills

This role is fully remote, based in Canada, and uses AbsorbLMS, Zendesk, Zuora, and Salesforce. Candidates must be able to show proof of legal eligibility to work in Canada without sponsorship, and a pre-employment background check including a criminal record check is required.