Remote Bilingual Warranty Care Specialist

VFCorporation; Wisconsin; Remote; USD 45,847,000 - 57,308,000; Full time

Benefits offered by this job

Annual incentive plan

Commission potential

Job summary

VF Corporation is seeking a Warranty Customer Care Representative to support customers remotely from Wisconsin. You will handle inquiries via phone, email, live chat, and social channels, assess warranty claims, process orders, and provide informed product guidance with empathy.

The role emphasizes fast-paced responsiveness, cross-brand knowledge, and collaboration with teams to improve service. English and Spanish bilingual communication, strong problem-solving, and reliable internet are

Qualifications

• Experience in customer service, preferably in a contact center.
• Bilingual in English and Spanish.
• Strong verbal and written communication skills.
• Ability to handle high call volumes and work in a fast-paced environment.

Responsibilities

• Act as the first level of support for consumer inquiries with empathy and active listening.
• Evaluate warranty claims to determine eligibility for replacement, repair, or credit.
• Process orders and assist customers with product recommendations.
• Maintain accurate records of interactions and resolutions.
• Support training of new hires and participate in team meetings to stay updated on policies.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

CRM software

Job description

VF Corporation is seeking a Warranty Customer Care Representative to support customers remotely from Wisconsin. You will handle inquiries via phone, email, live chat, and social channels, assess warranty claims, process orders, and provide informed product guidance with empathy.

The role emphasizes fast-paced responsiveness, cross-brand knowledge, and collaboration with teams to improve service. English and Spanish bilingual communication, strong problem-solving, and reliable internet are