Remote Customer Care Specialist: Warranty & Orders

VFCorporation; Wisconsin; Remote; USD 22,000 - 28,000; Full time

Job summary

VF Corporation is seeking a remote Customer Service Representative to empower consumers with product knowledge, support, and order processing. You will handle inquiries across calls, chat, email, text, and social channels, while resolving issues and maintaining accurate records.

The role emphasizes one-contact resolution, warranty evaluation, and continuous improvement of service processes, requiring strong communication and problem-solving skills in a fast-paced environment.

Qualifications

• One year of experience in customer service preferred.
• Reliable, high speed internet.
• Consumer first mind-set
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high call volumes in a fast-paced environment.
• Proficiency in using customer service software, databases, and tools.
• Strong interpersonal skills and a customer-centric attitude.
• Capacity to learn and retain information.

Responsibilities

• Act as the first level of support for consumer inquiries, exemplifying strong consumer connectivity using active listening, professionalism, empathy, and problem-solving skills targeting a one-contact resolution.
• Support the VF Warranty process by evaluating customer claims to determine if it is eligible for replacement, repair or credit.
• Service consumers through various mediums, including in-bound phone calls, email correspondence, live chat, text messaging, social media, marketplace, and warranty.
• Build a sustainable and trusting rapport with consumers by following established processes and resolve complex customer issues by conducting thorough research and utilizing available resources.
• Assist training of new hires or cross-training, following established call flows and processes. Participate in training sessions and team meetings to stay updated on product knowledge, policies, and processes.
• Meet or exceed performance metrics, including areas such as call handling time, customer satisfaction scores, and resolution rates.
• Recognize trends of consumer behavior and collaborate with team and leaders to share feedback. Contribute to the continuous improvement of customer service processes and practices.

Skills

Customer service

Communication

Problem solving

Internet required

Tools

CRM software

Databases

Phone headset

Job description

VF Corporation is seeking a remote Customer Service Representative to empower consumers with product knowledge, support, and order processing. You will handle inquiries across calls, chat, email, text, and social channels, while resolving issues and maintaining accurate records.

The role emphasizes one-contact resolution, warranty evaluation, and continuous improvement of service processes, requiring strong communication and problem-solving skills in a fast-paced environment.