Remote Customer Care & Support Specialist

VF Corporation; United States; Remote; USD 22,000 - 28,000; Full time

Job summary

VF Corporation is seeking a Customer Service Representative for a fully remote role in the United States. You will empower consumers by sharing product knowledge, providing superior support, and processing orders across phone, live chat, text, and email.

The role includes evaluating warranty claims to determine replacement, repair, or credit, maintaining detailed records, and assisting training. You will collaborate with teams to resolve inquiries, aiming for timely, one-contact resolutions when

Qualifications

• One year of experience in customer service or contact center preferred.
• Reliable, high-speed internet.
• Consumer-first mindset.
• Excellent verbal and written communication.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high call volumes in a fast-paced environment.
• Proficiency in using customer service software and databases.
• Strong interpersonal skills and a customer-centric attitude.

Responsibilities

• Act as the first level of support for consumer inquiries via multiple channels.
• Evaluate warranty claims to determine replacement, repair, or credit.
• Assist customers by placing orders and suggesting additional products.
• Maintain detailed and accurate records of interactions and resolutions.
• Assist training of new hires and participate in training sessions.
• Meet or exceed performance metrics (e.g., call handling time, CSAT, resolution).
• Recognize trends and contribute to process improvements.

Skills

Customer service

Communication

Problem solving

Reliable internet

Software proficiency

Interpersonal skills

Job description

VF Corporation is seeking a Customer Service Representative for a fully remote role in the United States. You will empower consumers by sharing product knowledge, providing superior support, and processing orders across phone, live chat, text, and email.

The role includes evaluating warranty claims to determine replacement, repair, or credit, maintaining detailed records, and assisting training. You will collaborate with teams to resolve inquiries, aiming for timely, one-contact resolutions when