Remote Bilingual Tech Support Pro (Spanish/English)

HelpfulRemote; Northern (KY); Hybrid; USD 23,000 - 37,000; Full time

Job summary

Ring is seeking a remote customer support specialist based in the United States to help customers with device setup, billing, and technical troubleshooting via chat, email, and calls.

The role requires 2+ years in customer service, fluency in English and Spanish, and comfort with Microsoft Office. Shifts include evenings, weekends and holidays; compensation is about 17–27 USD per hour.

Qualifications

• At least 2 years of customer service experience.
• Fluency in English and Spanish.
• Comfort using Microsoft Office.
• Strong troubleshooting skills.
• Experience with Salesforce, Eero, or security alarm systems is a plus.

Responsibilities

• Assist Ring customers with device account setup, billing, and technical troubleshooting via chat, email, and calls.
• Diagnose and resolve issues, guide product launches, and document emerging problems with cross-team collaboration while protecting account security.
• Support flexible scheduling including nights, weekends and holidays.

Skills

Spanish

English

Customer service

Troubleshooting

Microsoft Office

Tools

Salesforce

Eero

Security alarm systems

Job description

Ring is seeking a remote customer support specialist based in the United States to help customers with device setup, billing, and technical troubleshooting via chat, email, and calls.

The role requires 2+ years in customer service, fluency in English and Spanish, and comfort with Microsoft Office. Shifts include evenings, weekends and holidays; compensation is about 17–27 USD per hour.