Remote Bilingual Technical Support Agent (English/Spanish)

Aviso Edge; United States; A distancia; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from home

Free online training

Flexible hours after training

Descripción de la vacante

Aviso Edge, Inc. is seeking a Technical Support Agent who communicates effectively in English and Spanish to assist users via phone, email, and live chat. You will guide customers through registration, account setup, and feature use while resolving issues with a structured, documentation-driven approach.

The role emphasizes problem-solving, patient communication, and adherence to workflows, with training and remote work options in authorized US states.

Formación

• Must be fluent in English and Spanish, written and spoken.
• Strong customer service mindset with the ability to explain technical concepts clearly.
• Comfortable using multiple applications and systems.

Responsabilidades

• Be the first point of contact for users via phone, email, and live chat in English and Spanish.
• Help users navigate registration, logins, account setup, course access, and product activation.
• Investigate technical issues and provide tailored solutions.
• Move between CRM, knowledge bases, FAQs, and product docs to resolve questions quickly.
• Own customer concerns from start to finish and communicate updates clearly.
• Explain complex features as simple, actionable steps in both languages.
• Document interactions in CRM with details, outcomes, and follow-ups.
• Follow workflows and protect sensitive information.

Conocimientos

Bilingual English/Spanish

Customer service

Communication skills

Tech savvy

Descripción del empleo

Aviso Edge, Inc. is seeking a Technical Support Agent who communicates effectively in English and Spanish to assist users via phone, email, and live chat. You will guide customers through registration, account setup, and feature use while resolving issues with a structured, documentation-driven approach.

The role emphasizes problem-solving, patient communication, and adherence to workflows, with training and remote work options in authorized US states.