Remote Bilingual Support Specialist (Spanish/English)

Teleperformance USA; Kentucky; À distance; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health benefits

Mental health resources

401(K) plan

Résumé du poste

Teleperformance USA is seeking a dedicated Customer Support Specialist to manage inbound and outbound communications, delivering professional service in a high-velocity environment. The role emphasizes handling inquiries, active listening, and maintaining confidentiality while aiming for first-call resolution.

Eligibility includes a high school diploma, at least six months of customer service experience, and a minimum typing speed of 25 wpm.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilités

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Upsell if required.

Connaissances

Active listening

Communication

Typing speed 25 wpm

Windows familiarity

Formation

High school diploma or equivalent

College degree preferred

Description du poste

Teleperformance USA is seeking a dedicated Customer Support Specialist to manage inbound and outbound communications, delivering professional service in a high-velocity environment. The role emphasizes handling inquiries, active listening, and maintaining confidentiality while aiming for first-call resolution.

Eligibility includes a high school diploma, at least six months of customer service experience, and a minimum typing speed of 25 wpm.