Bilingual Customer Support Specialist - Spanish/English

Teleperformance USA; Wyoming (OH); Remote; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a bilingual (Spanish/English)Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You’ll use web-based tools to resolve inquiries and deliver a seamless customer experience in a fast-paced environment.

The role requires at least 6 months of customer service, high school diploma, and ability to type 25 wpm.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Resolve issues on the first call when possible.
• Communicate with customers effectively.
• De-escalate issues as needed and escalate when appropriate.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell if required.

Skills

Bilingual English/Spanish

Customer service

Typing 25 wpm

Windows basics

Communication

Education

High School Diploma or equivalent

College degree preferred

Tools

CRM tools

Web-based tools

Job description

Teleperformance USA is seeking a bilingual (Spanish/English)Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You’ll use web-based tools to resolve inquiries and deliver a seamless customer experience in a fast-paced environment.

The role requires at least 6 months of customer service, high school diploma, and ability to type 25 wpm.