Remote Bilingual Support Specialist (French/English)

SOVRA; Latham (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

SOVRA is seeking a Customer Support Specialist for a 12-18 months contract, located remotely within the USA or Canada. The role includes triaging customer tickets, collaborating across teams, and ensuring accurate data maintenance.

The ideal candidate will have at least 12-18 months of customer support experience, be bilingual in French and English, and possess strong problem-solving and communication skills.

Join SOVRA to help support thousands of government agencies in achieving their procurement needs.

Qualifications

• 12-18 months of experience in customer support.
• Ability to communicate fluently in French and English.
• Experience in a SaaS or eProcurement environment is a plus.

Responsibilities

• Triage and resolve customer tickets based on SLAs.
• Coordinate with internal teams to resolve issues.
• Maintain accurate client records in the CRM.

Skills

Customer support experience

Bilingual in French and English

Strong analytical skills

Attention to detail

Clear communication

Tools

CRM software

Job description

SOVRA is seeking a Customer Support Specialist for a 12-18 months contract, located remotely within the USA or Canada. The role includes triaging customer tickets, collaborating across teams, and ensuring accurate data maintenance.

The ideal candidate will have at least 12-18 months of customer support experience, be bilingual in French and English, and possess strong problem-solving and communication skills.

Join SOVRA to help support thousands of government agencies in achieving their procurement needs.