Public Sector Technical Support Specialist (Bilingual)

SOVRA; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

SOVRA is seeking a technically skilled support specialist to troubleshoot and configure cloud apps, import data, and assist with upgrades. You will own support cases in Jira and Zendesk and collaborate with cross-functional teams to ensure smooth operations across North America.

Requirements include strong technical support experience, Linux and web app proficiency. French/English bilingualism is a plus, and candidates must be able to work in PST from the West Coast US/Canada.

Qualifications

• Strong technical support, Linux, and web app experience required.

Responsibilities

• Troubleshoot, configure apps, import data, and support upgrades.
• Own cases in Jira/Zendesk and coordinate with cross-functional teams.

Skills

Technical support

Linux

Web apps

Tools

Jira

Zendesk

Job description

SOVRA is seeking a technically skilled support specialist to troubleshoot and configure cloud apps, import data, and assist with upgrades. You will own support cases in Jira and Zendesk and collaborate with cross-functional teams to ensure smooth operations across North America.

Requirements include strong technical support experience, Linux and web app proficiency. French/English bilingualism is a plus, and candidates must be able to work in PST from the West Coast US/Canada.