Remote Bilingual Support Agent (Korean/English) – Gaming

exmox GmbH; United States; Remote; USD 30,000 - 48,000; Full time

Benefits offered by this job

Equipment provided

15 days PTO

Remote work from home

Job summary

exmox GmbH is seeking a Support Agent (Korean/English) to manage daily inquiries and deliver high-quality assistance to players worldwide. You'll work at the intersection of technical support and user retention while collaborating with our Germany-based team from a remote setup.

This role emphasizes proactive problem-solving, ownership, and strong interpersonal skills, with a focus on delivering timely, effective help in Korean and English.

Qualifications

• Experience in customer support or related role emphasizing strong interpersonal skills.
• Proficiency in Korean (written and spoken) and English; ability to handle bilingual tickets.
• Willingness to work in a fast-paced, globally distributed support environment.

Responsibilities

• Handle inquiries in English and Korean via helpdesk tools.
• Troubleshoot technical and account-related questions to resolve issues.
• Manage support workflows and prioritize tasks to meet response targets.
• Collaborate with remote teams in the Philippines and Germany to maintain service quality.
• Identify recurring issues and share insights to improve the product.

Skills

Korean language proficiency

English language proficiency

Customer support experience

Problem solving

Tools

Zendesk

Job description

exmox GmbH is seeking a Support Agent (Korean/English) to manage daily inquiries and deliver high-quality assistance to players worldwide. You'll work at the intersection of technical support and user retention while collaborating with our Germany-based team from a remote setup.

This role emphasizes proactive problem-solving, ownership, and strong interpersonal skills, with a focus on delivering timely, effective help in Korean and English.