Remote Ops Manager - Korean/English Bilingual

CEF Solutions Inc.; Alabama; Remoto; USD 75.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Flexible schedule

Descrizione del lavoro

CEF Solutions Inc. is seeking an Operations Manager (Korean-English bilingual) to coordinate day-to-day client communication and support Shared Services, Back-office, and Contact Center operations.

The role requires hands-on operations leadership and cross-functional collaboration to ensure timely delivery and issue resolution. The ideal candidate will manage client relationships, monitor KPIs, and drive process improvements, while working remotely in the US with occasional travel to client

Competenze

• Bachelor's degree from an accredited university.
• Approximately 5–8 years of relevant experience in BPO, Shared Services, Contact Center, Client Services, or Operations Support.
• At least 2 years of supervisory, team-lead, project-management, or managerial experience.
• Experience communicating directly with clients and leading business meetings.
• Strong written and verbal communication skills.
• Knowledge of operational KPIs, SLAs, productivity, quality, and performance reporting.
• Ability to analyze operational data and coordinate practical solutions.
• Strong organizational, coordination, and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to manage multiple priorities and work independently in a remote environment.
• Reliable internet connection and a suitable home-office environment.
• Ability to travel to client or operational sites as needed.
• Responsible, adaptable, proactive, and eager to learn new areas of work.

Mansioni

• Manage day-to-day client communication and coordinate with operations team.
• Coordinate activities across Shared Services, Back-office, and Contact Center functions.
• Serve as liaison among client, operations, and support functions.
• Track client requests, issues, decisions, and action items with timely follow-up.
• Monitor KPIs, service levels, productivity, quality, staffing, and other data.
• Identify performance gaps and coordinate corrective action with stakeholders.
• Support resolution of operational issues and escalation when needed.
• Prepare and present operational reports and business-review materials.
• Lead or support regular client meetings and operational reviews.
• Coordinate with Workforce Management, Quality, Training, HR, Finance, IT, and other teams.
• Support managers in meeting performance targets and client expectations.
• Ensure procedures and processes are consistently followed.
• Assist with implementing and stabilizing new processes and initiatives.
• Identify opportunities to improve service quality and efficiency.
• Maintain documentation of issues, actions, and outcomes.
• Build relationships with client reps and internal stakeholders.
• Travel to client or site locations for meetings or project support.

Conoscenze

Client communication

Project management

Bilingual Korean-English

Microsoft Excel

PowerPoint

Operational reporting

Problem solving

Formazione

Bachelor's degree

Strumenti

Microsoft Excel

PowerPoint

Descrizione del lavoro

CEF Solutions Inc. is seeking an Operations Manager (Korean-English bilingual) to coordinate day-to-day client communication and support Shared Services, Back-office, and Contact Center operations.

The role requires hands-on operations leadership and cross-functional collaboration to ensure timely delivery and issue resolution. The ideal candidate will manage client relationships, monitor KPIs, and drive process improvements, while working remotely in the US with occasional travel to client