Remote Bilingual Student Advisor (Mandarin)

Think Academy U.S; San Jose (CA); Remote; USD 28,000 - 39,000; Full time

Job summary

Think Academy U.S. is seeking a Customer Service oriented Student Advisor to work remotely as a full-time contractor. You will provide course consultations, outreach to leads, and support existing learners in English and Mandarin.

As a trusted first point of contact, you will manage enrollments, class setups, and student transfers while ensuring a high level of service. Work hours follow Eastern Time, Wednesday to Sunday, offering flexible remote collaboration and growth opportunities within a

Qualifications

• Bachelor's degree or above.
• Fast learner with ability to master basic job knowledge.
• Strong commitment to customer service and satisfaction.
• Responsible, meticulous, with good communication and problem-solving skills.

Responsibilities

• Enroll trial courses for clients and set up new classes in the system.
• Manage student transfers between classes and process refunds.
• Assist with gathering student feedback and coordinating staff schedules.

Skills

Customer service

Communication

Problem solving

Detail orientation

Education

Bachelor's degree or above

Job description

Think Academy U.S. is seeking a Customer Service oriented Student Advisor to work remotely as a full-time contractor. You will provide course consultations, outreach to leads, and support existing learners in English and Mandarin.

As a trusted first point of contact, you will manage enrollments, class setups, and student transfers while ensuring a high level of service. Work hours follow Eastern Time, Wednesday to Sunday, offering flexible remote collaboration and growth opportunities within a