Mandarin-Speaking Customer Success Specialist (EdTech)

Think Academy U.S; San Jose (CA); Remote; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Health, vision, dental insurance

Job summary

Think Academy US in San Jose, CA is hiring a Customer Service Representative fluent in Mandarin and able to read English at an intermediate level. This full-time role requires evening shifts and a reliable home office setup.

You will support enrolled students and their families across multiple channels and act as a trusted point of contact to resolve inquiries and concerns. Compensation includes $25-28 per hour plus a performance-based commission with targeted earnings of $50K-$74K per year.

Qualifications

• Bachelor's degree or above.
• Fluent Mandarin communication; read English at an intermediate level.
• Comfortable working long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Monitor student progress and parent needs, ensuring a positive learning experience and assisting with course scheduling and class changes.
• Handle parent feedback and concerns professionally and empathetically; collaborate with internal teams to implement solutions.

Skills

Mandarin fluency

Customer service

Communication

English reading (intermediate)

Education

Bachelor's degree

Job description

Think Academy US in San Jose, CA is hiring a Customer Service Representative fluent in Mandarin and able to read English at an intermediate level. This full-time role requires evening shifts and a reliable home office setup.

You will support enrolled students and their families across multiple channels and act as a trusted point of contact to resolve inquiries and concerns. Compensation includes $25-28 per hour plus a performance-based commission with targeted earnings of $50K-$74K per year.