Customer Service Representative (Mandarin Required)

Think Academy US; United States; Remote; USD 22,730 - 32,373; Full time

Job summary

An international education firm is seeking a remote Student Advisor to provide course consultations and excellent customer service. Candidates should be bilingual in English and Mandarin, with a bachelor's degree required. Responsibilities include managing course enrollments and assisting with student needs. The role emphasizes customer service skills and a passion for education.

Qualifications

• Strong interest in education-related fields.
• Quick to learn the basic knowledge required for work.
• Strong sense of responsibility and meticulous in work.
• 1–3 years of experience in education-related customer service is a plus.

Responsibilities

• Enroll trial courses for clients and set up new classes.
• Manage student transfers and process refunds.
• Recommend classes based on students' progress.

Skills

Customer service orientation

Fluent in English

Fluent in Mandarin

Communication skills

Problem-solving skills

Education

Bachelor's degree or above

Job description

Remote

Location: Remote

Job Type: Full-Time Contractor (40 Hours Per Week)

Pay Range: $20/hour (Base) +$20/per successful long‑term class conversion (Bonus)

About Think Academy

TAL is a world‑leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010. https://en.100tal.com/

Think Academy, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019). https://www.thinkacademy.ca/

About the Role

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high‑quality educational services and support to our community of learners.

Job Responsibilities

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Job Qualifications

• Bachelor's degree or above, strong interest in education‑related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility, meticulous in work, with good communication and problem‑solving skills.
• 1–3 years of experience in the education‑related customer service field is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is required.

Working Hours Reference

• Eastern Time: Wednesday to Sunday 2 PM–10 PM

The successful candidate will be a proactive, customer‑focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities.

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.