Mandarin-Speaking Customer Success Specialist (Remote)

thinkacademyus; San Jose (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Health, vision, dental insurance

Job summary

Think Academy US is hiring a Customer Service Representative in San Jose, CA to support families and students throughout the learning journey. The role requires Mandarin fluency, strong communication, and the ability to work evening hours in a hybrid setup with Sundays WFH.

The successful candidate will respond to inquiries, coordinate class changes, and collaborate with teaching and operations to improve service delivery while ensuring a high-quality customer experience.

Qualifications

• Bachelor's degree or above.
• Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
• Comfortable working long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
• Experience in the education industry is a plus.
• Strong communication, problem-solving, and interpersonal skills.
• Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.

Responsibilities

• Customer Support: Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Student & Family Follow-Up: Monitor student progress and parent needs, ensuring a positive learning experience.
• Complaint Resolution: Handle parent feedback and concerns professionally and empathetically.
• Cross-Functional Collaboration: Document customer feedback and service interactions accurately; partner with teaching and operations teams to improve processes.

Skills

Mandarin fluency

English reading

Education

Bachelor's degree or above

Job description

Think Academy US is hiring a Customer Service Representative in San Jose, CA to support families and students throughout the learning journey. The role requires Mandarin fluency, strong communication, and the ability to work evening hours in a hybrid setup with Sundays WFH.

The successful candidate will respond to inquiries, coordinate class changes, and collaborate with teaching and operations to improve service delivery while ensuring a high-quality customer experience.