Remote Mandarin Customer Success Specialist (Ed-Tech)

thinkacademyus; San Jose (CA); Remote; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Health, vision, dental insurance

Job summary

Think Academy US in San Jose, CA is seeking a Customer Service Representative fluent in Mandarin to support students and families along the learning journey, responding to inquiries promptly across multiple channels with accurate guidance. Requirements include a Bachelor's degree, strong Mandarin skills, ability to work evenings in a remote-friendly setup, and a reliable home internet connection.

Compensation is $25–$28/hour plus performance-based commission, with target earnings of

Qualifications

• Bachelor's degree required.
• Fluent Mandarin speaking and writing.
• Able to read English at an intermediate level (CET-4 or equivalent preferred).
• Comfortable working long-term evening shifts in a remote work environment.

Responsibilities

• Customer Support: respond to inquiries and provide guidance across channels.
• Student & Family Follow-Up: monitor progress and assist with scheduling and academic support.
• Complaint Resolution: handle feedback professionally and coordinate with internal teams to resolve issues.
• Cross-Functional Collaboration: document feedback and improve service processes with teaching and operations teams.

Skills

Fluent Mandarin

Customer service

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

Think Academy US in San Jose, CA is seeking a Customer Service Representative fluent in Mandarin to support students and families along the learning journey, responding to inquiries promptly across multiple channels with accurate guidance. Requirements include a Bachelor's degree, strong Mandarin skills, ability to work evenings in a remote-friendly setup, and a reliable home internet connection.

Compensation is $25–$28/hour plus performance-based commission, with target earnings of