Remote Bilingual Spanish Support Specialist

ACC Premiere; Montoursville (Lycoming County); Remote; USD 19,000 - 25,000; Full time

Job summary

ACC Premiere is seeking a Remote Bilingual Spanish Customer Service Representative to support customers across multiple channels. The role emphasizes handling inquiries in English and Spanish, solving problems, and updating records while maintaining high retention through responsive service.

Training includes product and systems instruction, with remote onboarding via Zoom. This is a full-time remote position offering opportunities for advancement in a customer-focused, employee-centric culture.

Qualifications

• Minimum of 2 years customer service experience in a call center environment.
• Positive and professional demeanor, bilingual in English and Spanish.
• Excellent written and verbal communication skills in both languages.
• Minimum HS diploma, college preferred.
• Experience diagnosing and troubleshooting consumer products/services.

Responsibilities

• Handle customer inquiries and complaints in both English and Spanish.
• Document and update customer records based on interactions.
• Increase customer retention by implementing creative problem-solving skills.
• Handle numerous customer inquiries promptly, accurately, and efficiently.

Skills

Bilingual English/Spanish

Customer service

Call center

Problem solving

Written and verbal communication

Education

High school diploma

College preferred

Tools

CRM

ACD Tools

Job description

ACC Premiere is seeking a Remote Bilingual Spanish Customer Service Representative to support customers across multiple channels. The role emphasizes handling inquiries in English and Spanish, solving problems, and updating records while maintaining high retention through responsive service.

Training includes product and systems instruction, with remote onboarding via Zoom. This is a full-time remote position offering opportunities for advancement in a customer-focused, employee-centric culture.