Remote Bilingual Spanish/English Support Specialist

Teleperformance USA; Maryland; Remoto; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with a commitment to professional service. The role supports a fast-paced environment with emphasis on resolving issues efficiently and maintaining high customer satisfaction.

The position requires at least 6 months of customer service experience, a High School Diploma, and the ability to type 25 WPM. Remote work setup is supported in the US.

Competenze

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Mansioni

• Handle inbound and outbound customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Conoscenze

Customer Service

Active Listening

Communication

Typing

Problem Solving

Formazione

High School Diploma or equivalent

College degree preferred

Descrizione del lavoro

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with a commitment to professional service. The role supports a fast-paced environment with emphasis on resolving issues efficiently and maintaining high customer satisfaction.

The position requires at least 6 months of customer service experience, a High School Diploma, and the ability to type 25 WPM. Remote work setup is supported in the US.