Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance USA; Wisconsin; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Job summary

Teleperformance USA is hiring a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with a focus on professional service and quick issue resolution.

The role emphasizes active listening, problem solving, and handling confidential information in a high-velocity environment. Applicants must meet basic education and typing requirements and may have sales experience.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle inbound and outbound communications with clients to resolve inquiries.
• Provide excellent customer service through active listening and problem solving.
• Maintain confidentiality of customer information and de-escalate when needed.
• Aim to resolve issues on the first call with proactive communication.
• Escalate interactions when necessary and appropriate.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues and opportunities to improve.

Skills

Typing speed 25 WPM

18+ years old

Customer service experience

Windows proficiency

General computer literacy

Sales experience preferred

High School diploma or equivalent

Education

High School Diploma or equivalent

Job description

Teleperformance USA is hiring a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with a focus on professional service and quick issue resolution.

The role emphasizes active listening, problem solving, and handling confidential information in a high-velocity environment. Applicants must meet basic education and typing requirements and may have sales experience.