Remote Bilingual Spanish/English Customer Support Pro

Teleperformance USA; Minnesota; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact for clients, resolving inquiries with professional excellence in a fast-paced environment. Eligible residents are from multiple states and remote work is supported with specific home requirements.

The role emphasizes strong communication, active listening, and a proactive approach to issue resolution, with a focus on customer satisfaction and potential upselling where appropriate.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.
• Operate in a high-velocity service environment.

Skills

Customer service

Communication

Typing 25 WPM

Windows OS

Sales experience

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact for clients, resolving inquiries with professional excellence in a fast-paced environment. Eligible residents are from multiple states and remote work is supported with specific home requirements.

The role emphasizes strong communication, active listening, and a proactive approach to issue resolution, with a focus on customer satisfaction and potential upselling where appropriate.