Remote Bilingual Spanish/English Support Pro

Teleperformance USA; Illinois; Remote; USD 21,000 - 28,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professionalism and efficiency. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

Ideal candidates will have at least 6 months of customer service experience, strong typing skills (25+ wpm), and comfort with Windows-based systems.

Qualifications

• 6 months of customer service experience minimum.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Comfortable with Windows-based desktop systems.
• Customer service or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service experience

Typing speed

Windows familiarity

Sales experience

College degree preferred

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professionalism and efficiency. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

Ideal candidates will have at least 6 months of customer service experience, strong typing skills (25+ wpm), and comfort with Windows-based systems.