Bilingual Spanish/English Support Specialist - Remote

Teleperformance USA; Rhode Island; Remote; USD 21,000 - 28,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment. The role focuses on resolving inquiries to ensure a positive customer experience and may involve a range of shifts and remote work options.

This position requires at least 6 months in customer service, strong typing ability, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de‑escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing 25 wpm

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment. The role focuses on resolving inquiries to ensure a positive customer experience and may involve a range of shifts and remote work options.

This position requires at least 6 months in customer service, strong typing ability, and comfort with Windows-based systems.