Remote Bilingual Spanish/English Customer Support

Teleperformance USA; Oklahoma; Remote; USD 26,000 - 38,000; Full time

Job summary

Teleperformance USA in Oklahoma is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professionalism and care. You will resolve questions using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role emphasizes service delivery, clear communication, and the ability to handle confidential information, with opportunities to grow within a global leader in digital business services.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience required.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing speed 25 wpm

Windows basics

Communication

Problem solving

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA in Oklahoma is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professionalism and care. You will resolve questions using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role emphasizes service delivery, clear communication, and the ability to handle confidential information, with opportunities to grow within a global leader in digital business services.