Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Saint Paul (MN); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will use a suite of web-based tools to resolve inquiries and ensure a seamless, positive customer experience in a fast-paced environment.

A work-from-home setup is required: a dedicated workspace, wired internet (min 15 Mbps down/10 Mbps up), and a quiet environment.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based software.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.

Skills

Customer service experience

Windows-based systems

Communication

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will use a suite of web-based tools to resolve inquiries and ensure a seamless, positive customer experience in a fast-paced environment.

A work-from-home setup is required: a dedicated workspace, wired internet (min 15 Mbps down/10 Mbps up), and a quiet environment.