Remote Bilingual Spanish Customer Support Specialist

Aureon; Des Moines (IA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401K

PTO

Remote work model

Comprehensive training

Job summary

Aureon is seeking a dedicated customer support specialist to deliver telephone, email, and chat assistance from a fully remote environment. You will resolve issues, log detailed tickets, and improve product knowledge while maintaining high service standards.

The role emphasizes Spanish communication, strong interpersonal skills, and dependable, flexible teamwork within a supportive, training-rich setting. A high school diploma is required, with full benefits for full-time employees.

Qualifications

• Excellent written and oral Spanish communication.
• Strong interpersonal skills for professional relationships.
• Proficient with basic computer applications and internet resources.
• Aptitude for providing superior customer care and problem solving.
• Dependable, adaptable and flexible in a fast-paced environment.
• Strong math basics and willingness to learn.

Responsibilities

• Provide telephone support as scheduled with professional, caring responses and thorough follow-up.
• Handle email and chat support, ensuring timely, accurate replies and proper ticketing entries.
• Pursue skill improvement through training, product knowledge, and written communication.
• Communicate trends and issues to supervisors and management.
• Assist coworkers and share procedures to maintain service quality.
• Maintain positive relationships with clients and adhere to policies and productivity standards.

Skills

Spanish communication

Interpersonal skills

Internet knowledge

Customer care

Dependability

Adaptability

Basic math

Creative thinking

Education

High school or equivalent

Job description

Aureon is seeking a dedicated customer support specialist to deliver telephone, email, and chat assistance from a fully remote environment. You will resolve issues, log detailed tickets, and improve product knowledge while maintaining high service standards.

The role emphasizes Spanish communication, strong interpersonal skills, and dependable, flexible teamwork within a supportive, training-rich setting. A high school diploma is required, with full benefits for full-time employees.