Remote Bilingual Spanish Customer Care Specialist

Aureon; West Des Moines (IA); Remote; USD 38,000 - 47,000; Full time

Benefits offered by this job

100% remote work

Comprehensive benefits

401K and PTO

Job summary

Aureon is hiring a Bilingual (Spanish) Customer Service Representative for a 100% remote role based in Iowa. You will provide telephone, e-mail, and chat support, ensuring accurate information and timely resolutions.

Strong Spanish communication and customer service experience are required, with a focus on professional interaction and problem solving. The role emphasizes continuous learning, cross-team collaboration, and adherence to client policies.

Qualifications

• Excellent written and oral Spanish communication skills.
• Excellent interpersonal skills for professional interactions.
• Intermediate to advanced computer skills with internet proficiency.

Responsibilities

• Telephone support – handle scheduled calls with professional, caring responses; log each contact and resolution in the ticketing system.
• E-mail & chat support – respond to messages, enter customer information and resolutions in the ticketing system.
• Continual skill improvement through training; use available resources to troubleshoot and resolve issues.

Skills

Spanish communication

Customer service

Interpersonal skills

Computer skills

Problem solving

Dependability

Education

High school diploma or equivalent

Job description

Aureon is hiring a Bilingual (Spanish) Customer Service Representative for a 100% remote role based in Iowa. You will provide telephone, e-mail, and chat support, ensuring accurate information and timely resolutions.

Strong Spanish communication and customer service experience are required, with a focus on professional interaction and problem solving. The role emphasizes continuous learning, cross-team collaboration, and adherence to client policies.